CLIENT INFORMATION

POLICY STATEMENT

Home and Community Support Services of Grey-Bruce believes that all clients must be afforded the rights as listed below. All services will be designed in a manner which reflects and respects these rights.

STATEMENT OF CLIENT RIGHTS:

  • The right to be treated with consideration, respect and dignity, including privacy in treatment and in care for personal needs.
  • The right to be served in an atmosphere which is sensitive to and responds to the individual’s needs and preferences based on ethnic, spiritual, linguistic, familial, cultural factors and literacy level.
  • The right to confidentiality and the requirement for consent for release of information to persons not authorized under law to receive it.
  • The right to be fully informed, at the time of acceptance into the program, of services and activities available.
  • The right to self-determination through inclusion in the planning of care/service.
  • The right to refuse service and to be informed of the consequences of such refusal.
  • The right to voice grievances without discrimination or reprisal with respect to care, activities or services that are (or are not) provided.
  • The right to be free from harm, including unnecessary physical or chemical restraint, isolation, excessive medication, abuse or neglect.
  • The right to a safe, secure and clean environment.
  • The right to communicate with others and be understood by them to the extent of the client’s capability
  • The right to participate in a program of services and activities designed to optimize the individual’s level of functioning

STATEMENT OF CLIENT RESPONSIBILITIES:

  • Ask the volunteer/staff to perform only those tasks that have been requested and approved through Home and Community Support Services of Grey Bruce.
  • Be at home at the agreed upon time and date or contact the appropriate office of Home and Community Support Services of Grey Bruce immediately if unable to receive service so the volunteer/staff can be notified.
  • Refrain from calling volunteers and staff at their home.
  • Respect the human rights of the staff and volunteers. This includes freedom from abuse, exploitation and racism.
  • Make payment for the service according to the admission agreement.
  • Speak in confidence to staff if you have a complaint or you wish to appeal your ineligibility for a specific service.

PRIVACY STATEMENT

The Staff at Home & Community Support Services of Grey Bruce are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information.

We collect, use and disclose your personal health information to:

  • treat and care for you;
  • get payment for your treatment and care (from OHIP, WSIB, your private insurer or others);
  • plan, administer and manage our internal operations;
  • conduct risk management and quality improvement activities;
  • share with your other health service providers for the purpose of care
  • teach;
  • conduct research;
  • compile statistics;
  • comply with legal and regulatory requirements and
  • fulfill other purposes permitted or required by law.

Your request for care implies consent for our collection, use and disclosure of your personal information for purposes related to your care as noted above.  All other purposes would require your express consent.

You have the right at any time to withhold or withdraw your consent to disclose personal health information. You will be required to sign the appropriate form which will be forwarded to the Privacy Officer.

PROCEDURE:

  1. Upon admission, all clients will receive a written notice of their rights and responsibilities. (Form PM-2 Welcome Letter including Client’s Rights and Responsibilities )
  1. In cases of confirmed or suspected illiteracy, the Manager – Community Services, or Family Support Counsellor, or Family & Client Care Coordinator will review the Client’s Rights and Responsibilities verbally during the admission process.